Pink wave

Refund and Returns Policy

If unfortunately you have received an item and it is damaged or faulty, you must contact us within 3 days of receipt. Please pop an email over to including your order reference, name, date and an image of the item. All items must be returned to us at your own cost to the address below. 

My Sensory Box
17 Cromdale Close,
CV10 8NS

We will then be happy to make a refund/ exchange providing the items are returned within 7 days of receiving your returns number.

Please obtain proof of postage as we cannot accept responsibility for any lost parcels.Upon receipt, we will arrange a refund.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

The Small Print...

My Sensory Box likes to make things fair for everyone, and this is why we have a rule of allowing you to order just one of each item. This way, more children can enjoy a variety of items equally! Our selection of toys comes in a variety of colours, and the colour you receive will be random. We take card payments from all UK debit and credit cards through our SumUp account. If you have any other specific questions, please use our contact page to enquire.