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Our RecentlyAsked Questions

At My Sensory Box, we like to keep things as simple as possible; however, you may still have some questions. If you do, you might find our frequently asked questions helpful.

If you've still not found the answer you've been looking for, please contact us; we will be happy to help!

We accept all major Credit and Debit Cards

If you let us know as soon as possible we may be able to make changes to your order. Once it has been dispatched we are not able to make any changes.

Oops! We all make mistakes! If you let us know as soon as possible we will be able to cancel your order. However, if you do not let us know until after it has been dispatched you will need to return the product in line with our returns policy

Of course, if you let us know as soon as possible we will be able to cancel your order. However, if you do not let us know until after it has been dispatched you will need to return the product in line with our returns policy

We’re sorry to hear that, please contact us hello@mysensorybox.co.uk as soon as possible to arrange a return in line with our returns policy

The Small Print...

My Sensory Box likes to make things fair for everyone, and this is why we have a rule of allowing you to order just one of each item. This way, more children can enjoy a variety of items equally! Our selection of toys comes in a variety of colours, and the colour you receive will be random. We take card payments from all UK debit and credit cards through our SumUp account. If you have any other specific questions, please use our contact page to enquire.